Privacy Policy
Privacy Policy
Southside Sales & Service ("we", "us") respects your privacy. This policy explains what we collect and how we use it.
Information we collect
- Account information you provide: name, email, phone and shipping address.
- Order information: items purchased, amounts and shipping details. Payments are processed securely by Stripe; we do not store your full card number.
- Technical information: we log the IP address, approximate location, device/browser and timestamps of account activity such as sign-ups, sign-ins and checkouts for security and analytics.
How we use it
To fulfill orders, provide customer support, secure your account, and—if you have opted in—send you news about new videos and sales. You can opt out of marketing emails at any time.
Sharing
We share information only with service providers who help us operate the store (e.g. payment and email providers) and as required by law. We do not sell your personal information.
Contact
Questions about your data? Contact us and we'll be glad to help.
SMS & Personal Information
We respect your privacy and are committed to protecting the personal information you provide to us.
Information We Collect
When you interact with us, place an order, request service, schedule an appointment, contact us, or opt in to receive communications, we may collect information including your name, email address, mobile phone number, order information, service information, and communication preferences.
Non-Sharing of Personal Information
Your name, email address, mobile phone number, SMS opt-in information, and SMS consent information will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.
We may use your information to provide products and services you request, process and track orders, schedule services, provide customer support, send transactional notifications, and send marketing communications when you have provided the appropriate consent.
We may use service providers to perform services on our behalf, such as processing orders, providing website services, sending email communications, or delivering SMS messages. These providers may receive information only as reasonably necessary to perform those services on our behalf and are not authorized by us to use your information for their own marketing or promotional purposes.
SMS opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that facilitate the delivery of our text messaging program as necessary to provide the service.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, property, customers, or others.
SMS Communications
If you voluntarily opt in to receive marketing SMS messages, we may send promotional messages to the mobile number you provide.
- Marketing message frequency is up to 4 marketing messages per month.
- This marketing-message limit does not include transactional or service-related messages, including order confirmations, order tracking, shipping or delivery updates, appointment confirmations, service scheduling, service reminders, customer-requested communications, or other messages necessary to provide products or services you have requested.
- Message and data rates may apply.
- Consent to receive marketing text messages is not a condition of purchasing any goods or services.
- You may opt out of marketing SMS messages at any time by replying STOP. You may receive a final confirmation message acknowledging your opt-out request.
- For assistance, reply HELP or contact us using the contact information provided on our website.